Core is part of the ScottishPower group which is committed to protecting your privacy.
The following Privacy Policy tells you how your personal data will be treated whilst visiting this website. Our Policy may change from time to time, so please review it periodically.
- We collect information in several ways from different parts of our website.
- The information collected is the information you provide us with when registering or purchasing a product.
Personal data may also be requested when you report a problem with one of our sites or services.
If you contact us, we may keep a record of that correspondence (including telephone calls). We do this for training purposes and also to help us improve our overall service to customers.
We may also request personal data when you use one of our services or enter into a contract with us. We use that data for the purposes of fulfilling our obligations under that same contract.
What are ‘cookies’ and how do we use them?
Part of being able to offer you a customised service involves using ‘cookies’ to store and sometimes track information about you. ‘Cookies’ are features in a browser that assign a unique identification to your computer.
Cookies remind us of who you are and enable us to access your account information stored on our computers quickly and easily. This enables us to deliver a superior and more personalised service. The cookie is set when you register or ‘log in’ and is modified when you ‘log out’. Cookies also help us estimate the size of our audience. Each browser accessing our website is given a unique cookie, which is then used to determine the extent of repeat usage. We may also store information about you in cookies (files which are sent by us to your computer or other access device), which we can access when you visit our site in future.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your internet browser’s instructions by clicking ‘Help’ in its menu.
Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas of our site.
Further information on cookies is available at www.aboutcookies.org.
How do we use your information?
Our primary goal in collecting personal data is to provide you with a personal, customised experience on our network of sites. This includes personalisation services, interactive communications and other services. By knowing a little about you, we’re able to deliver more relevant content and hence a better service.
We research our users’ demographics and their interests, based on the information provided to us on registration or during a promotion, as well as from information relating to their movement around our website. We do this to understand and to better serve our customers’ needs and interests. This research is compiled and analysed on an aggregate basis.
Who is collecting information?
If you’re asked for personal data, you’re sharing that information with the ScottishPower group of companies and certain other third party sites. For example, some services are offered in conjunction with another company. In order to provide those services to you, it may be necessary for us to share your personal data with another company.
Please be aware that third party websites that have links to or content on our website may collect personally identifiable information about you. This privacy statement doesn’t cover the practises of the owners of those websites linked to or having content on our site.
Who do we share your information with?
As a general rule, we won’t disclose any of your personal data except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or to the ScottishPower group of companies and certain other third party sites as outlined in Clause 5.
Third party websites have separate privacy and data collection practices. We have no responsibility or liability for those third party policies. For more information regarding those third party policies, return to each third party site's homepage and click on the information or privacy policy link on that homepage
What else should you know about your privacy?
Whilst we make every endeavour to ensure the security of our site, we strongly recommend that you don’t divulge your account details to anyone. If you’re aware that your details have become compromised, please contact us by emailing info@coreutilitysolutions.com.
If you have any questions about this policy or any other privacy matters, please email info@core.uk.com.
